Who We Are
Car Caves Australia ABN operates from 585 Dorset Road, Bayswater North VIC 3153. When we say "we", "us" or "our" in this policy, we mean Car Caves Australia.
We are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following personal information when you interact with us:
- Name, email address, phone number and delivery address when you place an order
- Payment information processed securely through Shopify Payments (we do not store card details)
- Your email address if you subscribe to our newsletter
- Any information you provide when contacting us via phone, email or our website contact form
- Website usage data through cookies and analytics (see Cookies section below)
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including delivery and freight arrangements
- Communicate with you about your order, including shipping updates
- Respond to your enquiries and provide customer support
- Send you marketing communications if you have opted in (you can unsubscribe at any time)
- Improve our website, products and customer experience
- Comply with legal obligations
Sharing Your Information
We do not sell, rent or trade your personal information. We may share your information with:
- Shipping and freight providers to deliver your order
- Shopify, our e-commerce platform, which processes payments and manages orders on our behalf
- Email marketing services (e.g. Mailchimp) if you have subscribed to our mailing list
- Law enforcement or government authorities if required by law
All third-party providers are required to handle your information in accordance with their own privacy policies and applicable Australian law.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption for all data transmission, and payments are processed securely through Shopify Payments.
However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience. These may include:
- Essential cookies required for the website to function
- Analytics cookies (such as Google Analytics) to help us understand how visitors use our site
- Embedded content from YouTube, which may set its own cookies
You can manage or disable cookies through your browser settings. Disabling cookies may affect your experience on our site.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- Make a complaint about how we handle your personal information
To exercise any of these rights, contact us at sales@carcaves.com.au or call (03) 9791 8666.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: sales@carcaves.com.au
- Phone: (03) 9791 8666
- Address: 585 Dorset Rd, Bayswater North VIC 3153
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This privacy policy was last updated on 15 April 2026.