Shipping & Returns

Standard Delivery — 5–10 Business Days Delivered to your door across Australia. Most metro orders arrive within this window; allow a little extra time for remote areas.

Free Delivery on Orders Over $500 (Metro) Orders over $500 to metropolitan areas — including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra — are delivered free of charge.

Regional & Rural Shipping We ship to regional and rural Australia. Shipping rates vary by location — contact us on (03) 9791 8666 or email sales@carcaves.com.au for a quote before ordering.

Dispatched from Bayswater North, VIC All orders are dispatched from our warehouse at 585 Dorset Rd, Bayswater North VIC 3153. Orders are typically processed within 1–2 business days of receipt.

Tracking on All Orders You'll receive a tracking number via email once your order has been dispatched. Use it to follow your Cave right to your door.

30-Day Return Policy If you're not satisfied with your purchase, you can return it within 30 days of delivery for a refund. We stand behind our products — if something's not right, let's fix it.

Condition of Returns Items must be unused and returned in their original packaging. Products that show signs of use, damage, or are missing components may not be eligible for a full refund. Contact us first if you're unsure.

How to Start a Return Email us at sales@carcaves.com.au with your order details and the reason for the return. We'll get back to you within 1 business day with return instructions.

Refund Processing Once we receive and inspect your returned item, refunds are processed within 5 business days. The refund will be returned to the original payment method.